Passenger: I need to report lost luggage.
Airline agent: I'm very sorry that happened.
Passenger: What do I need to do?
Airline agent: Please fill out this lost luggage form.
Passenger: I have very important business papers in my suitcase.
Airline agent: I understand. I am very sorry.
Passenger: Will you contact me as soon as you find it?
Airline agent: Yes. We will send it to you right away.
Passenger: I am staying in a hotel downtown.
Airline agent: We will contact you as soon as we locate your suitcase.