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English Conversation Practice - Negotiating Delivery Fee
LISTEN TO THE CONVERSATION
Practice Speaking - Select a Conversation Partner
SPEAK WITH CUSTOMER
SPEAK WITH SALES CLERK
Play / pause
Customer: How much is the delivery charge?
Sales clerk: 5% of the total order amount.
Customer: That's expensive. We're buying a large amount of office supplies. Can you give us a discount on the delivery fee?
Sales clerk: Let me talk to my manager.
Customer: If we are happy with the service, we will continue buying all of our supplies from your company.
1. How much is the delivery charge?
5% of the total order amount
One-time $5 charge
$5 per order
2. What is the customer buying?
3. What does the customer ask the sales clerk?
Discount on delivery fee
1. 5% of the total order amount
2. Office supplies
3. Discount on delivery fee
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